Buy Online! - The best way to buy! About Us Kessock Models are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Kessock Models
2 St Edmund Street Weymouth DT4 8AR United Kingdom
Phone: 01305 750025
Fax: 01305 750025
Email: info [at] kessockmodels [dot] com
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Making A Purchase Could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept payments via credit/debit card or cheque with order. If paying by cheque, goods will not be shipped until funds have cleared into our bank account, this can take upto 2 weeks.
Cheques must be made payable to Kessock Models.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling We ship small packages usually using Royal Mail recorded delivery, larger packages are shipped using a professional shipping company and are usually sent 24 hour delivery or 1st class recorded delivery (working days only).
PLEASE NOTE WE ARE UNABLE TO SHIP TO THE CHANNEL ISLANDS!
We can NOT ship aircarft or large parcels to Northern Ireland sorry.
Postal/Shipping Zones.
Zone 1. England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes NOT mentioned in zones 2 or zone 3.
Zone 2. The Highlands an Islands of Scotland with postal codes- IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Zone 3. Norther Ireland, Isle of Man and Isles of Scilly- Postal codes BT, IM, TR21-25.
Orders received after 1PM on Monday will be shipped on Wednesday due to us being closed on Tuesdays!
Most orders received before 1pm are shipped same day subject to stock availability.
Should you have a query to the whereabouts of any order you have placed, please either call us or email the details of your order number and we will respond as fast as we can.
Tracking details are usually available, and can be supplied if requested, again please email or call with details of your order number.
All deliveries are subject to stock availability.
Shipping to I.O.W, I.O.M, The Scilly Isles and the highlands of Scotland are charged at a higher shipping rate and this option MUST be selected during the checkout process for delivery type, failure to do so will result in your order being delayed whilst we contact you to okay the extra delivery charges.
We do not ship to the Channel Islands or Ireland sorry. |
| Delivery Schedule We dispatch your order as fast as we can, please be aware that this may not be same day dispatch during busy periods. We will normally send your order to you in 2 business days, again delays can occur during busy periods.No orders are shipped on Tuesdays due to us being closed where shipping resumes on Wednesday. |
| Back Orders If any of your items are not in stock, we will place them on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Our prices include 15.0% VAT. |
Credit Card Security When the order is placed at our website and you opt to pay with credit/debit card you will be taken to our secure server where you details are encrypted to ensure you details are safe and sound. We will NEVER email you asking for credit card details!
If you select to pay using a credit or debit card, you will be taken to our secure server which you can check you are in by looking at the address bar which should start with https: if this is not the case please contact us.
If you have any queries, please do not hesitate to either phone or email us. |
Guarantee We check ALL goods before shipping to ensure you are not disappointed with your purchase, should you encounter any problems please do contact us and we will do our utmost to resolve any issues you may have.
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| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01305 750025 (International +44 01305 750025) or fax us on 01305 750025 or write to us at 2 St Edmund Street Weymouth DT4 8AR United Kingdom |
Privacy Policy Kessock Models do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
Returns Policy Postage/Shipping.
Postage prices are for UK Mainland are in £, and are per item (not Scottish Highlands & Islands, Northern Ireland, Isle of Man & Isles of Scilly) we do not ship to other destinations sorry.
Shipping is available to these areas, but will incur an additional cost which will be payable by you the customer, please contact us by either email info@kessockmodels.com or telephone 01305 750025 for further pricing details.
Postal/Shipping Zones.
Zone 1. England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes NOT mentioned in zones 2 or zone 3.
Zone 2. The Highlands an Islands of Scotland with postal codes- IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Zone 3. Nothern Ireland, Isle of Man and Isles of Scilly- Postal codes BT, IM, TR21-25.
Fuel deliveries are by carrier and will take around 3 working days approx'.
Terms and conditions
These Terms and Conditions tell you the rights and obligations you have. Please read these carefully.
You may have other rights granted by law and our Terms and Conditions do not affect these.
Making a purchase
By submitting your order you are agreeing to our terms & conditions and are offering to buy the goods and allowing us to use details for the purposes of supplying them, including passing your details on to couriers. You may receive special offers and promotional mail from us only; your information will not be passed to any other third parties.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.
If you discover you have made a mistake with your order please contact Kessock Models immediately.
Our website is regularly updated, but if the price has changed after you have placed your order, will contact you to ask if you wish to proceed.
Delivery
We aim to deliver goods (In stock) to you within 5 working days (usually less than 48hrs). We cannot give an exact delivery time. This is subject to you placing the order before 3pm (Monday to Friday) if you find a defective or damaged item please inform us as soon as possible. Tracking information is available upon request.
Cancellation of Order
As a consumer you have the right, in addition to your other rights, to cancel your order and receive a refund. You must inform us in writing of your wish to cancel within five working days starting on the day the goods are delivered to you. You must return the unopened goods to us at your cost or ask us to arrange collection at your cost. We advise you the goods must be insured during any return journey that you organise.
We shall refund the total amount of money paid by you for the goods, less any costs incurred sending/collecting the goods. (Please see returns policy below)
Please remember that once you have notified us of your wish to cancel the contract there is a legal requirement for you to take good care of the goods and to use them in an appropriate manner (please see use of goods below).
What is the Kessock Models Return Policy?
You may return an item purchased from Kessock Models back to our warehouse, we do not accept deliveries in person only via courier. We accept returns as long as the following conditions are met:
Refunds and exchanges are accepted within 7 working days starting with the day after the delivery date, accompanied by the delivery note and original invoice.
All refunds require that the item be returned in the original unopened packaging, with all pieces and in original unopened condition. Goods MUST be sent insured delivery at your cost and must have a tracking number.
All goods must be thoroughly inspected before building commences and no returns will be accepted for part built goods whatsoever. Opened packages may only be exchanged for an identical product, if faulty. If we feel that good have been deliberately tampered with a refund or exchange will not be offered by Kessock Models.
Refunds will be applied to the paypal account that was used to purchase the item only.
When no receipt/invoice is provided, refunds for goods will be given at the discretion of management. A credit note will be issued equal to the item's prevailing price less delivery cost and a 20% restocking charge will be levied.
Identification is required for all refunds where no receipt is provided.
Refunds
When is my refund processed?
A qualifying refund will be either be credited back to the credit card that was used to purchase the item or in the form of a credit note, if the item was a returned without an invoice/receipt.
If you choose to send the item back to our warehouse, your refund may take up to 28 business days from the time we receive your item. The refund will be applied to the credit card that was used to purchase the item, this may take several days to appear in your bank account due to banking procedures.
What is refunded when I return an item?
When you return an entire unopened order you will be refunded the price of the item paid at the time of purchase less shipping costs. When you return less than the entire order you will be refunded just the price of the items returned less shipping costs.
If you are returning goods as not suitable or you simply have changed your mind, we have a restocking fee of 20% plus shipping costs. If your order qualified for free shipping, we will also deduct shipping cost from the goods returned.
Returning items to Kessock Models, how do I return an item?
You must send the items back using our address below.
Please include your Delivery Note and invoice/receipt with your return.
Phone: 01305 750025
E-mail: orders@kessockmodels.com
Post: Kessock Models
2 St Edmund Street
Weymouth
Dorset
DT4 8AR
Once your goods have been received at our warehouse they will be booked in and a refund or exchange will be processed providing the above conditions are met.
Packing and sending your return, How do I send back my return?
To ensure that your refund is processed as quickly as possible, please do the following when packing and sending your product:
Send the product in its original packaging.
Please pack the product so that it will not be damaged during the return shipping process.
Include a copy of the delivery note and your original invoice/receipt.
You must return the goods to us at your cost. We advise you the goods must insured during any return journey that you organise. We will refund any postage cost for damaged/defective Please call our warehouse before you return any goods.
Returning a damaged/defective item, I received an item that doesn't work, how do I return it?
To return a damaged or defective item Please include a brief description of the fault. Please return your goods with a copy of the delivery note. please include your name, address, phone number, order number and returns number (issued by us).
What happens if we receive an item back because it is undeliverable?
Every once in a while, we will have a package returned to us because the couriers were unable to deliver it to you. When this happens, we will attempt to contact you to establish a convenient re-dispatching date. Unfortunately we have to recharge you the shipping fee, as we get charged for returned parcels.
Use of goods.
It is the purchasers full responsibility to ensure that our product/s are used in an appropriate manner and at a suitable site, Kessock Models accept no liability for any injury caused by our product. It is imperative that liability insurance is obtained by you the customer and that any use with our product is carried out under the correct supervision and guidelines as set out by the British Model Flying Association, for full details please see the following link www.bmfa.org. If you feel conditions are not right or that you are not 100% able to undertake the flight you intend you must not fly and should seek advice from a suitable BMFA instructor.
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Remittance Terms Please note that legal titlement remains with Kessock Models until payment has cleared.
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