Listen carefully and patiently is important. Just like a face-to-face conversation, when talking on the phone, listen to the words of the other person carefully so he doesn’t repeat. Don’t cut the conversation before he finishes talking. Don’t also ask if the other person hasn’t finished speaking 1300 toll free number. When dealing with an answering machine, you also have to wait patiently for orders to avoid mistakes. Meanwhile, you may also need to try the 1300 number if your company requires a line which can be accessed easily by its customers.
Then, create further conversation. For example, if you send goods that have been approved by the client through a telephone transaction, make sure you are not just waiting for a report or criticism from the client. Create a telephone conversation whether the item sent has arrived and if there are complaints about the item. Your client will consider this as a form of your concern and is likely to be a loyal client.
Then, calling at the right time is also important. Use office hours to call clients or colleagues. Make sure you don’t call someone at rest. If you are not sure that the person you are talking to has free time, ask in advance whether the time is convenient for talking. Because you will never know whether the other person is busy or not to take your call.
Then, maybe you need to leave a voice message. There are times when the recipient of the telephone leaves the voicemail facility to record messages from various incoming calls. If you want to leave a message via voicemail, give your name and your company name, what interests you call and leave a telephone number that can be contacted. Even though the person already knows your telephone number, it’s a good idea to leave a contact number.
Finally, try to always be friendly. Not being able to see your face does not mean that the person you are talking to cannot ‘read’ the attitude and judge your hospitality. Voice intonation can be ‘read’ clearly without the need to learn. Therefore, always keep your voice intonation, be friendly, polite and (if you can postpone) do business talks when your heart is in a good mood.